Buying and Selling Vehicles Safely

Verify identity and authority

Confirm the vehicle VIN and registration details and that the seller has authority to sell. Be cautious when names, documents and payment instructions do not align.

Inspect independently

Arrange a physical inspection and, for used vehicles, consider a qualified pre-purchase inspection and appropriate history and finance checks.

Protect payments

Do not send deposits under pressure. Confirm account details independently and verify cleared funds before handover. AutoHelp does not hold transaction money.

Meet and test-drive safely

Use a suitable location, tell someone where you are, check licences and insurance arrangements, and do not leave valuables or identity documents exposed.

Watch for scams

Never share passwords, one-time codes, remote-access control or unnecessary identity documents. Treat overpayments, courier stories and requests to move off-platform quickly as warning signs.